- Booking appointments
- Cancelling an appointment
- Telephone consultations
- Extended hours at the Neighbourhood Access Hubs
- Home visits
On the same day
To help you get the advice and help you need from a doctor as quickly as possible we run a telephone consultation service. One of our GPs will call so you can discuss your problem and together agree the best plan of action, and book an appointment for you if you need to be seen face to face. You can read more about our telephone consultations here, or see below.
For your convenience, pre-bookable appointments are available up to four weeks in advance for follow-up consultations with doctors, practice nurses, and health care assistants.
If you have registered for our online services you will find some pre-bookable appointments are available.
When possible we will always try to make your appointment with your usual doctor, especially if you are following a treatment plan, so please be sure to let the receptionist know. If you wish to see a particular GP you may find it helpful to see the doctors' working patterns. However if you call for an appointment on the same day you may be referred to the day's Duty Doctor for a telephone consultation before an appointment is made.
Cancelling an appointment
If you cannot attend please call us to cancel as soon as possible so that the appointment can be offered to someone else. There are three ways to cancel:
- call us on 01235 512288
- text us on 07434 613843
If you are registered for our online services you can cancel online.
If you need a routine or follow-up appointment, a receptionist can book this for you. Once you register for online services, a limited number of appointments are available to book online.
If you have a medical problem that you feel needs a doctor's advice the same day, our Telephone Consultation service has been designed to ensure that when you need urgent attention you get it quickly.
What to expect when you phone us
A receptionist will take your name and ask for the best number to reach you on. This doesn't have to be at home, but can be a mobile or work number if you prefer. Please note that the doctors have asked our receptionists to get an indication of the problem. You don't have to answer these questions, but it helps the doctor to decide who needs to be contacted most urgently, and the information is very helpful when calling you back. We will always respect your privacy and anything you do tell us will be kept confidential.
When a doctor phones you back
The doctor will call to discuss your problem and together you can discuss the best way forward. You may just need advice, over-the-counter medication, or a face to face consultation with a GP, nurse, or health care assistant. The doctor will book an appointment if you need one.
How does a telephone consultation service help patients?
- By giving you access to the doctor on the same day, when you need it most
- It could save you a trip to the surgery when you may just need advice
- By reducing the number of missed appointments, leaving more free for those who really need them
Extended hours at the Neighbourhood Access Hubs
Didcot Health Centre patients now have even better access to a doctor at the weekends and in the evenings. Neighbourhood Access Hubs, developed in 2015 by Principal Medical Limited (PML) on behalf of Oxfordshire practices, have extended their opening hours so that yet more patients can benefit.
This is great news for the 300,000+ patients registered with the 36 PML GP Federation practices in the county.
The aims of the service remain the same: patients needing a pre-bookable GP appointment at their own practice may be offered an appointment at a nearby practice with a local GP or nurse who has access to their medical records. This provides more appointments for patients during the day, the evenings, and at weekends whilst relieving GP practices of some of the pressure of providing treatment for minor illnesses.
What does this mean for you?
- No change in the process for appointments booked by 'phone or at Reception
- You may be offered an appointment during normal or extended hours at a Hub location. Your practice can provide up-to-date information on times and locations of Hubs.
Making more time available at the surgery means that we will be able to put more focus onto preventive care, offering longer appointments and concentrated treatment for patients with long term conditions and complex needs.
In South West Oxfordshire a Hub is open on a rota basis weekday evenings from 6:30pm to 8:00pm, and operates from GP practices in Didcot, Wantage and Faringdon. On Saturday mornings, it operates from Woodlands Medical Centre, Didcot.
Find out more about the Neighbourhood Access Hubs at www.principal-medical.co.uk/pml-services
To arrange a home visit please contact the surgery before 10am on the day required. Your doctor will decide after speaking to you if a home visit is necessary. If you feel sure a home visit is essential, try to telephone before 10am so that the doctors can plan their visits.
Always come to the surgery if at all possible as the doctor can see you more quickly this way. Home visits usually take place around lunchtime on the day the telephone call is made. These times are subject to change. It is not possible to guarantee doctor of choice as all visits are shared between clinicians.
Housebound patients requiring a home visit are often cared for by the District Nurse team. Please see the District Nurses' page for more information.
To book an appointment please call the surgery on 01235 512288 or book online.