Patient and Practice Responsibilities
Practice aims and responsibilities
Our professional staff are dedicated to achieving the best possible outcomes for our patients through hard work and excellent clinical judgement, with dignity and respect. We aim to use all resources available to us to be as fair, inclusive, and supportive as we can to our patients, as well as our staff.
Our aims are:
To treat our patients as we would wish our own families and friends to be treated through the care we give with respect, integrity, and confidentiality
To provide a complete primary care service to our community by promoting a healthy lifestyle, enabling speedy diagnosis, through considered, evidence-based treatment
To monitor the provision of the primary care services we offer and to seek to involve patients in this process
To deliver the most appropriate care to each patient based on their clinical need, whether by a nurse, doctor or other local practitioner, or by referral elsewhere
To use all available resources wisely and efficiently to achieve the maximum level of care for our practice population
To ensure a safe environment for the delivery of our services
That our staff never to cease to learn so that we improve the services we offer, and through our role as a training practice to share that learning with others.
We expect that our patients:
Are courteous at all times to our doctors, nurses and administrative staff
Keep appointments that have been booked
Inform us as early as possible if you are going to be late for an appointment
Inform us as early as possible if you are unable to keep an appointment so that it can be released for another patient
Inform us of all changes of address, telephone number, name
Pay any fees and charges due at the time that the service is provided (or in advance, if requested)
Provide documentary evidence for any entitlement to free prescriptions when this is requested by a member of staff
Provide documentary evidence if requested before we authorise any access to your record, including to request repeat prescriptions online.
Zero Tolerance
A Zero Tolerance Policy towards violence, threatening and abusive behaviour is now in place throughout the NHS. The staff at the practice have a right to carry out their work in an environment free from such behaviour.
The practice does not tolerate violent, aggressive, or abusive behaviour towards our staff or other patients. A patient committing an act of violence or aggression will be reported to the police and he/she will be removed from our list of patients. Abusive patients may also be removed from our list of patients. We therefore ask all patients to be courteous to our staff at all times.