We welcome constructive feedback from our patients. The positive, because it is encouraging to know when patients feel we do well, and the negative so that we can look at what we need to do to put things right.

Feedback

The Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience. You can find out more about the Friends and Family Test here.

To give us feedback please click one of the options above.

You can also share your experiences with Healthwatch Oxfordshire, the county’s independent health and social care watchdog.

Complaints

We always try to give you the best service possible, but there may be times when you feel this has not happened.

Most problems can be sorted out quickly and easily, often at the time they arise with the person concerned. Where you are not able to resolve your complaint this way and wish to make a formal complaint you should do so, preferably in writing, as soon as possible after the event and ideally within a few days. This helps us to establish what happened more easily.

We will acknowledge receipt within 3 working days, and aim to have looked into the matter within 10 working days. You may then receive a formal reply in writing, or you may be invited to meet with the person(s) concerned to attempt to resolve the issue. If the matter is likely to take longer than this we will let you know, and keep you informed as the investigation progresses.

For full details of what to do if you have a complaint please refer to the documents below, these include our ‘Third Party Consent Form’ which is required if you are making a complaint on behalf of someone else. We hope that you will use our leaflet to allow us to look into and, if necessary, put right any problems or mistakes that have been made.

The Practice Complaints Manager is:

Mr Jonathan Gayther
Practice Manager
Didcot Health Centre
Britwell Road
Didcot  OX11 7JH

Click here to contact the Practice Manager, or if you prefer, email dhc.info@nhs.net.

Further advice

If you are dissatisfied with the outcome, you have the right to approach the Health Service Ombudsman. The contact details are:
The Parliamentary and Health Service Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP
Tel: 0345 0154033
Website: www.ombudsman.org.uk