For non-urgent issues, please follow the guidelines below and choose the right service. An appointment may not be necessary.

This will help us to be more efficient by making an appointment available to you when you need it the most.

Book an Appointment

Check your condition first

Many conditions can be treated without the need to see your GP.

Pharmacy & Self-Care


Pharmacists are qualified healthcare professionals who can offer clinical advice, over the counter medicines and their use, to effectively and safely manage a range of minor health concerns. They can also help you to decide whether you'll need to see a doctor. You don't need an appointment and you won't even be asked to make a purchase. Every pharmacy also has a private consultation area for you to talk about your symptoms in private if you prefer.

Locate your local pharmacy


Help and support available from many National and Local Organisations

Visit our Self Help Zone

Urgent appointments for today

All members of our reception staff are highly trained and will treat you professionally. A brief explanation of the nature of your problem will help them direct you to the most appropriate person. In addition, our Advanced Paramedic Practitioners and our Physician Associate are trained to treat minor ailments, so you may be offered a Paramedic or Physician Associate appointment if appropriate.

Consultations with our Doctors, Paramedics, and Physician Associate are by phone in the first instance. They will book your face-to-face appointment during the call, where appropriate.

We offer Duty Doctor appointments until 6:30pm each weekday, so you can access the help you need for urgent on-the-day issues, regardless of who your usual GP is. See the doctor's page for information about your GP’s working pattern. If you would prefer to speak to another GP you would prefer to speak to for an on-going condition they have been treating, you can book a call with them instead.

Ways to book

  1. Telephone: 01235 512288 - Please call before 12pm.
  2. Contact us online to let us know securely about non-urgent problem

Book a Routine Appointment


Blood tests and reviews of a long-term condition such as hypertension, asthma, or cardiovascular disease can only be booked when you have been invited by us to do so.

Most appointments with members of our Clinical Team can be booked up to four weeks in advance, including with:

  • A Practice Nurse
  • A Healthcare Assistant
  • An Advanced Paramedic Practitioner
  • A Diagnostic Physiotherapist
  • A Mental Health Worker

Ways to book

  1. Download the NHS App
  2. Request an appointment online
  3. Use our online services
  4. Telephone: 01235 512288

Sickness Certificates (Fit Notes)

You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.

Visit our Sickness Certificates page

Travel Vaccinations

Information and advice for travelling abroad.

Visit our Travel Information page

Home Visits

For urgent Home Visit requests, please call as early as possible on the day.

If you need a home visit, you can help us by calling reception before 10am on the day required.

Telephone: 01235 512288

Your doctor will decide after speaking to you if a home visit is necessary. If you feel sure a home visit is essential, try to telephone before 10am so that the doctors can plan their visits.

Always come to the surgery if at all possible as the doctor can see you more quickly this way. Home visits usually take place around lunchtime on the day the telephone call is made. These times are subject to change. It is not possible to guarantee your doctor of choice as all visits are shared between clinicians.

Housebound patients requiring a home visit are often cared for by the District Nurse team.

Change or Cancel an Appointment

If you cannot attend please call us to cancel as soon as possible so that the appointment can be offered to someone else.

Ways to cancel

  1. Telephone us on 01235 512288.
  2. Text us on 07434 613843
  3. Cancel an appointment online
  4. Cancel using our online services
  5. Cancel through the NHS App

Out of Hours

Extended Access

You can now see a Doctor on Monday and Wednesday evenings. One of our Reception team can advise you more about this.

We also offer some Saturday morning clinics for appointments with a GP and a Nurse and blood tests with a Healthcare Assistant.

Extended hours

Day Opening hours
Monday 6:30pm to 7:40pm
Wednesday 6:30pm to 7:40pm
Saturday 9am to 12pm - These are generally on the third Saturday of the month, but please check with Reception.

Life Threatening

Call 999 or go to A&E now if:

  • you or someone you know needs immediate help
  • you have seriously harmed yourself – for example, by taking a drug overdose

A mental health emergency should be taken as seriously as a medical emergency.

Find your nearest A&E

Urgent But Not Life Threatening

Visit an urgent care centre if:

  • You have an urgent medical issue requiring on the day attention

Find Urgent Care Services


Use NHS 111 if:

  • You need help now, but it’s not an emergency

There will be someone to provide you with advice and to direct you to a clinician if it is necessary.

Visit NHS 111 Online


You are very welcome to be accompanied by a trusted friend or relative at your consultation if you wish.

Read our Chaperone Policy