Contact Us Online

 

eConsult is no longer active as we have switched to AccurX for online consultations and triage.

What is Accurx?

Accurx enables NHS based GP practices to offer online consultations to their patients. This allows patients to submit their symptoms or requests to their own GP electronically, and offers around the clock NHS self-help information, signposting to services, and a symptom checker.

Use Accurx

Appointments - A new way to get in touch

From Monday 8 September you can consult the surgery using our secure online consultation form.

Called Accurx Triage, and it is available from 7.30am every weekday morning until we reach a limit. You can access the form on our website, in your NHS app or using Patient Access.

You can still phone or come to the practice to ask for an appointment – we are moving to a ‘blended access’ approach as we feel that is better for our patients and for us at the moment. Accurx Triage is taking the place of eConsult but will run in a way that means we can respond more quickly with clinical help or advice. If you need an appointment with other clinicians such as nurses, you should still book this by phone or in person as before.

How it works

Requests for clinical help – a GP appointment or advice

When you fill out our online form, a request for clinical help is sent to us securely then matched to your record and reviewed by a doctor within 6 hours. The GP may ring you straight away if it’s something they feel shouldn’t wait, or they will arrange an appointment for you and let you know, or we’ll get in touch the same day by text or phone with advice. This may include booking you straight in with another healthcare professional with relevant expertise, such as a counsellor or a diagnostic physiotherapist.

When you fill out the form, it helps the doctor if you give as much information as possible, such as:

  • When did your symptoms start?
  • Are they getting better, worse, or staying the same?
  • If you think you have an infection, do you have a temperature? What is it?
  • What are you worried about?
  • What have you already tried?
  • Have you had this before? What worked then?
  • Would a picture help the GP make a diagnosis? If so, please attach a good quality picture. If you are trying to show something is swollen, send a picture that shows the opposite side for comparison.

Please don’t send intimate photos. Even though this system is secure, it is better for a doctor to examine you.

Important: If you feel your symptoms are significantly worsening after you have sent us a request for a GP consultation, please don’t wait – call us on 01235 512288 and explain to our Receptionist.

Fit notes

You can also request a fit note (sick note) using the form, and the doctor can arrange this within a couple of days.

Prescription requests

You can’t request your repeat medications using Accurx Triage yet. If you need to make a request you should still do it either in your NHS app / Patient Access, in person, or you can fill in the information in a form on our website – just go to didcothealthcentre.com and click ‘Appointments’ on the home page.

Letters and forms

Just as before, please contact us about what you need and we will advise you where to send your request. Remember, letters and forms can take up to four weeks, and for some things there may be a charge. We will let you know about that when you send in your request. 

What if I can’t use the internet?

Because we are continuing to make appointments available by phone and in person, you don’t have to fill out an online form to request a GP appointment or advice. Just get in touch in the same ways you do now.

Why the change?

All GP surgeries must offer online access during the day from 1 October. We are using Accurx Triage because this is the tool that has been chosen and paid for by our local health board (BOB ICB). It’s secure, and anything you send to us is encrypted. We have updated our Privacy Notice on our website if you would like to find out more about it.

Use our Accurx online form.