Zero Tolerance Policy


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A Zero Tolerance Policy towards violence, threatening and abusive behaviour is now in place throughout the NHS. The staff at the practice have a right to carry out their work in an environment free from such behaviour. The practice does not tolerate violent, aggressive, or abusive behaviour towards our staff or other patients.


A patient committing an act of violence or aggression will be reported to the police and he/she will be removed from our list of patients. Abusive patients may also be removed from our list of patients. We therefore ask all patients to be courteous to our staff at all times.