Verifying your identity

In order to register as a patient at this practice, and also to enable access to online patient services such as ordering repeat prescriptions, we will need to verify your ID. Until your registration as a patient is verified with the correct documentation you will still be able to make an appointment but you will be registered as a temporary resident.

For online patient services, you will only be able to review appointments you have already booked, check your contact details, and make one appointment booking. You will not be able to order repeat prescriptions online until your identity has been verified.

You may also need to have your identification verified if you wish to access your Detailed Coded Record, even if you already have online repeat prescription ordering. You will need to visit the surgery in person to prove both your identity and your address.

Proof of identity

Preferably photo ID such as:

  • A valid passport, photo driving licence, biometric residence permit, valid EU National ID card

If you do not have any photo ID we can accept instead the following:

  • An original UK birth certificate issued within 6 weeks of birth (with original marriage certificate, if your name has changed)
  • Marriage or civil partnership certificate (UK and Channel Islands)
  • Full birth certificate issued more than 6 weeks after birth if issued by the General Register Office
  • Adoption certificate
  • HM Forces ID card

Proof of address

  • UK bank/building society statement issued within the past 3 months
  • Utility bill issued within the past 3 months
  • Council tax statement issued within the past 12 months
  • Valid work permit/visa (UK)
  • Benefit statement, e.g. pension, Tax Credit or Child Tax Credit from HMRC issued within the past 3 months
  • Sponsorship letter from your employer/future employer (for non-UK, non-EAA applicants only).

Documents we will not accept include, but are not limited to the following

  • Provisional driving licence
  • Old style paper driving licence
  • Mobile phone bills
  • Credit card statements

Please note that printed online statements and photocopies of documents are not acceptable unless recently printed and certified by your bank.


Proof of identity for you and your child

If you wish to register for these services on behalf of your child, please be aware that you can only do so if your child is under 11 years of age. For this you will need to prove your own identity, your child's identity, and also proof of your parentage. So in addition to proof as above, we require for your child at least one of these documents:

  • Full birth certificate, noting you as parent
  • Passport, where you are listed as parent/next of kin
  • Adoption certificate including your name
  • Health Visitor Record (the red book) including your name, if your child is not yet of school age.

To learn more about accessing your child's record and the age limits, please see the 'Access for parents' section of our Online Services page.


Accessibility

If getting to the surgery is physically difficult for you, or if you do not have sufficient ID from the above lists, please contact us by phone and we will arrange for an appropriate member of staff to get back to you to confirm your identity by alternative means.


Security – Your responsibilities

It will be your responsibility to keep your login details for online services safe and secure. If you know or suspect that your record has been accessed by someone that you have not agreed should see it, then you should change your password immediately. If you can’t do this for some reason, we recommend that you contact the Practice so that they can remove online access until you are able to reset your password. If you print out any information from your record, it is also your responsibility to keep this secure. If you have any concerns whatsoever about keeping printed copies safe, we recommend that you do not make copies at all.

For more information about keeping your healthcare records safe and secure, you will find a helpful leaflet produced by the NHS in conjunction with the British Computer Society: